First Responder Gift Company (“we” and “us”) operates https://www.firstrespondergiftcompany.com. By placing an order through our website, you agree to the terms outlined below. These policies exist to protect both parties and ensure expectations are clearly communicated.
1. General
We strive to maintain accurate stock counts on our website. However, there may occasionally be discrepancies. If a product is unavailable after your order is placed, we will ship the available items and contact you to either refund the unavailable item or place it on backorder.
2. Shipping Costs
Shipping costs are calculated during checkout based on the weight, dimensions, and destination of your items. The final shipping cost will be shown during checkout and charged at the time of purchase.
3. Returns
3.1 Returns Due to Change of Mind
We accept returns for change of mind within 15 days of receiving your item, provided the item is unused, in original packaging, and in resalable condition.
- Return shipping is the customer’s responsibility.
- Once approved, we issue store credit for the value of the returned items.
- Shipping fees are non-refundable.
3.2 Warranty Returns
We honor valid warranty claims within 90 days of receipt.
- Return shipping is pre-paid by the customer and reimbursed upon approval.
- Warranty claims are typically processed within 7 business days.
Approved warranty claims may be resolved by:
- A refund to your original payment method
- A refund in the form of store credit
- A replacement item (if stock is available)
4. Delivery Terms
4.1 Domestic Transit Time
Most orders arrive within 2–7 business days after dispatch.
4.2 International Transit Time
International orders typically take 4–22 business days, depending on the selected courier.
4.3 Dispatch Time
Orders are usually dispatched within 2 business days of payment. We ship Monday through Friday (excluding holidays).
4.4 Change of Delivery Address
Contact us before your order is shipped to update your address.
4.5 P.O. Box Shipping
We ship to P.O. Boxes using USPS only.
4.6 Military Address Shipping
We ship to military APO/FPO addresses via USPS.
4.7 Items Out of Stock
In-stock items will be shipped immediately. Backordered items will be shipped once available.
4.8 Delivery Time Exceeded
If your delivery exceeds the expected timeframe, please contact us so we can investigate.
5. Tracking Notifications
Once your order ships, you’ll receive a tracking link with real-time updates from the carrier.
6. Damaged Parcels
If your package arrives visibly damaged, please reject it (if possible) and contact us immediately. If already delivered, please email us with photos so we can initiate a claim.
7. Duties & Taxes
7.1 Sales Tax
Sales tax is included in product prices where applicable.
7.2 International Duties & Taxes
For international orders, duties and taxes may apply. You’ll have the option to pre-pay these at checkout or pay them separately upon delivery.
If you refuse to pay these fees and the items are returned to us, you’ll be refunded for the product cost minus the return shipping cost. Original shipping fees are non-refundable.
8. Order Cancellations
You may cancel your order before it is shipped. If the order has already shipped, please refer to our Refund Policy.
9. Shipping Insurance
Packages are insured for loss or damage up to the value declared by the courier.
9.1 Damaged in Transit
Refunds or replacements are processed once the courier completes their damage investigation.
9.2 Lost in Transit
Refunds or replacements are issued after the courier confirms the package is lost.
10. Customer Service
For all inquiries, please contact us at:
📧 support@firstrespondergiftcompany.com